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POOR RECEPTION OR NO RECEPTION
Check your wire between the wall and your TV. Replace with a known good one if you can. Check other channels to see if they are working, it could be the local cable company having problems if the UTM channels are still working.
Go to your TV settings and ensure that your channel setting is set to "CABLE" not "AIR", and perform a full channel scan
For any problems that can’t be resolved, submit a request to the Help Desk.