Resolving Scanner Issues

Issue/Question

• Scanner not working properly

Environment

• Windows, scanner

Cause

• Poor connection
• Missing or wrong driver

Resolution

• Check that the scanner is detected by the computer
• Make sure the scanner turns on properly and reaches a ready state
• Check Devices and Printers (There should be some sign of it, even if it’s an unknown device. If not check the cables and connections)
• Download the latest drivers and software. (ex. Fujitsu driver and PaperStream)
• Test Scanner

Notes

• Some software like PaperStream requires certain compatible driver architectures, and will not work properly if the wrong one is installed.

• Questions? Contact the HelpDesk!

• Phone (731) 881-7900