Troubleshoot Connectivity

Issue/Question

• Printer connection issue.

Environment

• Windows, Mac OS

Cause

• To be determined

Resolution

• Check the type of connection, (USB, Ethernet)
• USB, check connection, check for driver, usually will auto setup
• Ethernet,
  • Check copier/printer connection (It should be wired)
  • Check computer connection (wireless sometimes causes problems depending on the printer)
  • Check copier NIC page (Is it still registered?)
  • Check the Printer Properties -> Ports (see Standard Naming Scheme)
  • Does the copier have department codes? If so, are they saved in the driver? Or as a Preset on Mac?

Notes

• Questions? Contact the HelpDesk!

• Phone (731) 881-7900