Touchnet Password Reset for Authorized Users

Issue/Question

• An Authorized User is needing to change their password in Touchnet

Environment

• Windows or Mac OS

Cause

• An authorized user is needing a password reset. 

Resolution

• Make sure you are on the TouchNet Page - https://secure.touchnet.com/C21608_tsa/web/index.jsp
• On the Touchnet login page, click on the Authroized User button
• Type in your email address and then click “Forgot Password”
• This will send an email to the address provided with a temporary password.
• After you receive the temporary password, return to the Touchnet page. 
• Log in and the system will automatically ask to change the password to something you know.

Notes

• If the authorized user is needing to change the email address used. The student will need to re-add them as a new authorized user.