Call Forwarding

Summary

The Forward all calls feature in the RingCentral apps lets you forward your incoming calls when you can’t answer. You can forward incoming calls to voicemail, an announcement, or another extension or group. You can also create a custom schedule for forwarding your calls.

Body

Forwarding all calls in the RingCentral desktop and web app

  • Click your profile picture at the top left.

  • Click 

    Call rules

    .

     

    Click the Call rules under profile menu in the RingCentral desktop and web app.

     

  • Click the 

    Forward all calls

     toggle to turn it on.

     

    Click the Forward all calls toggle at the right under the Call rules and voicemail settings.

     

  • To select where to forward your calls, click 

    Forward all calls

    , then click the dropdown next to 

    Incoming calls

    .
    • Send to voicemail

      : Forwards calls to a voicemail inbox. Click the message to set up a custom greeting.
    • Forward the call

      : Forwards calls to any extension or phone number.
    • Play announcement

      : Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.
  • Click 

    Add schedule

    , then use the date and time selectors to set your call forwarding schedule.
  • Click 

    Save

    .

     

    Steps to where you want to forward all calls and add schedule for your forwarding schedule.

     

 

A banner at the top of the RingCentral app will remind you that your calls are being forwarded. In the banner:

  • Click 

    Edit

     to change your call forwarding settings.
  • Click 

    Turn off

     to stop forwarding your calls.

 

 

Turning off call forwarding in the desktop and web app

 

  • Click your profile picture at the top left.

  • Click 

    Call rules

    .
  • Click the 

    Forward all calls

     toggle to turn it off.

     

    Click the Forward all calls toggle at the right under the Call rules and voicemail settings.

 

 

Forwarding all calls in the RingCentral mobile app

  • Tap your profile picture at the top left.

  • Tap 

    Call rules

    .
  • Tap the 

    Forward all calls

     toggle to turn it on.

     

    Click your profile picture at the top left then click Call rules to access Forward all calls toggle.

     

  • To select where to forward your calls, tap 

    Forward all calls

    , then tap the dropdown next to 

    Incoming calls

    .
    • Send to Voicemail

      : Forwards calls to a voicemail inbox. Tap the message to set up a custom greeting.
    • Forward the call

      : Forwards calls to any extension or phone number.
    • Play announcement

      : Select to play an announcement, then end the call. You can use the default announcement or tap the message to record a custom greeting.
  • Tap 

    Add schedule

    , then use the date and time selectors to set your call forwarding schedule.
  • Tap 

    Save

     at the top right.

     

     

 

A banner at the top of the RingCentral mobile app will remind you that your calls are being forwarded. Tap the banner, then:

  • Tap 

    Edit

     to change your call forwarding settings.
  • Tap 

    Turn off

     to stop forwarding your calls.

 

 

Turning off call forwarding in the mobile app

 

  • Tap your profile picture in the upper left corner.

  • Tap 

    Call rules

    .
  • Tap the 

    Forward all calls

     toggle to turn it off.

     

    The forward all calls toggle in the Call rules and voicemail settings in the RingCentral mobile app.

 

 

Details

Details

Article ID: 161251
Created
Thu 8/22/24 9:55 AM
Modified
Thu 8/22/24 9:55 AM