Call Forwarding

The Forward all calls feature in the RingCentral apps lets you forward your incoming calls when you can’t answer. You can forward incoming calls to voicemail, an announcement, or another extension or group. You can also create a custom schedule for forwarding your calls.

Forwarding all calls in the RingCentral desktop and web app

• Click your profile picture at the top left.

• Click 

  Call rules

  .

   

  

   

• Click the 

  Forward all calls

   toggle to turn it on.

   

  

   

• To select where to forward your calls, click 

  Forward all calls

  , then click the dropdown next to 

  Incoming calls

  .

  • Send to voicemail

    : Forwards calls to a voicemail inbox. Click the message to set up a custom greeting.

  • Forward the call

    : Forwards calls to any extension or phone number.

  • Play announcement

    : Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.
• Click 

  Add schedule

  , then use the date and time selectors to set your call forwarding schedule.
• Click 

  Save

  .

   

  

   

 

A banner at the top of the RingCentral app will remind you that your calls are being forwarded. In the banner:

• Click 

  Edit

   to change your call forwarding settings.
• Click 

  Turn off

   to stop forwarding your calls.

 

 

Turning off call forwarding in the desktop and web app

 

• Click your profile picture at the top left.

• Click 

  Call rules

  .
• Click the 

  Forward all calls

   toggle to turn it off.

   

  

 

 

Forwarding all calls in the RingCentral mobile app

• Tap your profile picture at the top left.

• Tap 

  Call rules

  .
• Tap the 

  Forward all calls

   toggle to turn it on.

   

  

   

• To select where to forward your calls, tap 

  Forward all calls

  , then tap the dropdown next to 

  Incoming calls

  .

  • Send to Voicemail

    : Forwards calls to a voicemail inbox. Tap the message to set up a custom greeting.

  • Forward the call

    : Forwards calls to any extension or phone number.

  • Play announcement

    : Select to play an announcement, then end the call. You can use the default announcement or tap the message to record a custom greeting.
• Tap 

  Add schedule

  , then use the date and time selectors to set your call forwarding schedule.
• Tap 

  Save

   at the top right.

   

  

   

 

A banner at the top of the RingCentral mobile app will remind you that your calls are being forwarded. Tap the banner, then:

• Tap 

  Edit

   to change your call forwarding settings.
• Tap 

  Turn off

   to stop forwarding your calls.

 

 

Turning off call forwarding in the mobile app

 

• Tap your profile picture in the upper left corner.

• Tap 

  Call rules

  .
• Tap the 

  Forward all calls

   toggle to turn it off.