Setting-up a New Profile in Office

Issue/Question

• I need to setup a new profile in Office 365. How can I do so?

Environment

• Windows/Mac

Cause

• Office may not be functioning properly and this is a troubleshooting step, or other multiple accounts could be used on the same computer.

Resolution

• If you are signed in, you will first need to sign out.

Windows Instructions

• Open Word or Excel from your start menu, application list or taskbar. Click on “Account” on the left-hand side of the window.
• Click on “SignOut” listed below your name.
• You have to approve the sign out by clicking on “Yes”.
• Now click “Sign In”.
• Enter @utm.edu or @utk.edu account when prompted and enter your NetID password
• Your office suite should now be signed into your UT account and can proceed with creating a new profile and then opening Outlook.
• Go to your search bar on the bottom left side of your Windows machine and type in ‘Control Panel’ to open it.
• Within Control Panel, click Mail (Microsoft Outlook).
• If you do not see the Mail icon, search for Mail in the top right corner of the control panel window.
• Once the Mail Setup windows opens, select Show Profiles.
• Within the Mail window, select Add.
• Type in your username for the Profile Name and select OK.
• Clear out the Email Address field and enter your NetID with the @utm.edu extension. You will then be able to enter your password for the account and click Next.
  NOTE: If you are currently enrolled or affiliated with another campus within the UT system, you will have to use their domain extension. For example: If you are taking classes at UTK, you will login using your NetID@utk.edu.The Add Account feature will begin to add your account the computer. You may be prompted to login to your Office 365 – login using your NetID with the extension @utm.edu and your NetID password. Once your account is successfully added, you will see 3 green checkmarks and a congratulations message. Select Finish once this is done.
• NOTE: If you are currently enrolled or affiliated with another campus within the UT system, you will have to use their domain extension. For example: If you are taking classes at UTK, you will login using your NetID@utk.edu.
• Once you are back to the Mail window, click on the dropdown for ‘Always use this profile’ and select the newly created profile. Once your new profile is listed, click Apply and then OK.
• You will now be able to open your Outlook application to access your email. If you are prompted to login to Office 365 when opening Outlook, use your NetID with the extension @utm.edu and your NetID password.
  NOTE: If you are currently enrolled or affiliated with another campus within the UT system, you will have to use their domain extension. For example: If you are taking classes at UTK, you will login using your NetID@utk.edu.

Mac Instructions

• Open Finder and go to the Applications Folder.
• Right-Click (or Ctrl+Click) Microsoft Outlook and select Show Package Contents.
• Open Contents > SharedSupport and double-click Outlook Profile Manager.
• Click on the plus (+) on the lower left-hand corner to add a new profile. Name the new profile. We suggest using your UTM Username.
•  Within the Outlook Profile Manager screen, right-click on your new profile and select Set Default.
• Open your Outlook application, you will then be prompted to sign-in using your NetID@utm.edu and your NetID Password. If your account is not listed, select Add Others and enter your NetID@utm.edu. You may be prompted to login to Office 365, login with your NetID@utm.edu and your NetID password.
  NOTE: If you are currently enrolled or affiliated with another campus within the UT system, you will have to use their domain extension. For example: If you are taking classes at UTK, you will login using your NetID@utk.edu.

Notes

• You will need to move your OneDrive documents to the new profile. You can do this by downloading your OneDrive files to your computer from portal.office.com and then signing into OneDrive again after using the new profile and syncing the downloaded files when it prompts you upon sign-in.