Knowledge Base

Categories (9)

Getting Started with IT

Introductory knowledge base articles for new students or employees.

Account Management

Account requests and access updates, password assistance, and DUO (two-factor authentication) assistance.

Enterprise Systems

Assistance with with Banner Self-Service, Banner Administrative, DegreeWorks (Flight Plan), and so much more.

Computer Hardware and Software Assistance

Information on software and hardware for personal and UTM owned devices.

Email, Collaboration, and Communication Systems

Microsoft Office 365, G-Suite, OneDrive, Google Stream, Digital Signage, etc.

Telephone and Cable TV Services

Office phones, Campus Voicemail, Cable TV, and Streaming Services

Internet, Networking, and Infrastructure

WiFi assistance, Wired Network assistance, etc.

Classroom & Instructional Technology

Classroom Technology How-To Documentation, Canvas, Personal Capture, Training, and Zoom

Cyber and Information Security

PCI, Phising Awareness, Training, Policy, and other security information.