Knowledge Base

Categories (9)

Getting Started with IT

Introductory knowledge base articles for new students or employees.
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Account Management

Account requests and access updates, password assistance, and DUO (two-factor authentication) assistance.
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Enterprise Systems

Assistance with with Banner Self-Service, Banner Administrative, DegreeWorks (Flight Plan), and so much more.
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Computer Hardware and Software Assistance

Information on software and hardware for personal and UTM owned devices.
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Email, Collaboration, and Communication Systems

Microsoft Office 365, G-Suite, OneDrive, Google Stream, Digital Signage, etc.
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Telephone and Cable TV Services

Office phones, Campus Voicemail, Cable TV, and Streaming Services
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Internet, Networking, and Infrastructure

WiFi assistance, Wired Network assistance, etc.
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Classroom & Instructional Technology

Classroom Technology How-To Documentation, Canvas, Personal Capture, Training, and Zoom
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Cyber and Information Security

PCI, Phising Awareness, Training, Policy, and other security information.
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Articles (1)

Enabling Bitlocker Encryption on Windows Devices

Details the process of syncing Intune policy to a Windows PC and then enabling Bitlocker on a UTM owned Windows PC