Call Forwarding

Forwarding all calls in the RingCentral desktop and web app

• Click your profile picture at the top left.

• Click 

  Call rules

  .

   

  

   

• Click the 

  Forward all calls

   toggle to turn it on.

   

  

   

• To select where to forward your calls, click 

  Forward all calls

  , then click the dropdown next to 

  Incoming calls

  .

  • Send to voicemail

    : Forwards calls to a voicemail inbox. Click the message to set up a custom greeting.

  • Forward the call

    : Forwards calls to any extension or phone number.

  • Play announcement

    : Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.
• Click 

  Add schedule

  , then use the date and time selectors to set your call forwarding schedule.
• Click 

  Save

  .

   

  

   

 

A banner at the top of the RingCentral app will remind you that your calls are being forwarded. In the banner:

• Click 

  Edit

   to change your call forwarding settings.
• Click 

  Turn off

   to stop forwarding your calls.

 

 

Turning off call forwarding in the desktop and web app

 

• Click your profile picture at the top left.

• Click 

  Call rules

  .
• Click the 

  Forward all calls

   toggle to turn it off.

   

  

 

 

Forwarding all calls in the RingCentral mobile app

• Tap your profile picture at the top left.

• Tap 

  Call rules

  .
• Tap the 

  Forward all calls

   toggle to turn it on.

   

  

   

• To select where to forward your calls, tap 

  Forward all calls

  , then tap the dropdown next to 

  Incoming calls

  .

  • Send to Voicemail

    : Forwards calls to a voicemail inbox. Tap the message to set up a custom greeting.

  • Forward the call

    : Forwards calls to any extension or phone number.

  • Play announcement

    : Select to play an announcement, then end the call. You can use the default announcement or tap the message to record a custom greeting.
• Tap 

  Add schedule

  , then use the date and time selectors to set your call forwarding schedule.
• Tap 

  Save

   at the top right.

   

  

   

 

A banner at the top of the RingCentral mobile app will remind you that your calls are being forwarded. Tap the banner, then:

• Tap 

  Edit

   to change your call forwarding settings.
• Tap 

  Turn off

   to stop forwarding your calls.

 

 

Turning off call forwarding in the mobile app

 

• Tap your profile picture in the upper left corner.

• Tap 

  Call rules

  .
• Tap the 

  Forward all calls

   toggle to turn it off.