Paper Jams

Issue/Question

• Paper Jams

Environment

• Printers, Multifunction devices

Cause

• Paper settings
• Paper quality
• Obstruction
• Defective hardware

Resolution

• Check paper settings are set correctly.
• Determine where the paper jam is occurring. (This can reduce what needs to be checked.)
• Check the paper, is it damp? Moisture can cause paper to act differently, dry the paper, or use a different ream.
• Check for pieces of paper or anything obstructing the paper path, remove any if found.
• Check the rollers if they are worn and need to be cleaned or replaced.
• If hardware needs replacing, create a ticket or call the HelpDesk

Notes

• Questions? Contact the HelpDesk!

• Phone (731) 881-7900