Knowledge Base

Categories (10)

Getting Started with IT

Introductory knowledge base articles for new students or employees.
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Artificial Intelligence

Tips and governance for the utilizing AI.
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Account Management

Account requests and access updates, password assistance, and DUO (two-factor authentication) assistance.
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Computer Hardware and Software Assistance

Information on software and hardware for personal and UTM owned devices.
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Email, Collaboration, and Communication Systems

Microsoft Office 365, G-Suite, OneDrive, Google Stream, Digital Signage, etc.
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Enterprise Systems

Assistance with with Banner Self-Service, Banner Administrative, DegreeWorks (Flight Plan), and so much more.
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RingCentral Services

Office phones and Campus Voicemail
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Internet, Networking, and Infrastructure

WiFi assistance, Wired Network assistance, etc.
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Classroom & Instructional Technology

Classroom Technology How-To Documentation, Canvas, Personal Capture, Training, and Zoom
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Cyber and Information Security

PCI, Phising Awareness, Training, Policy, and other security information.
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Articles (3)

Enabling Bitlocker Encryption on Windows Devices

Details the process of syncing Intune policy to a Windows PC and then enabling Bitlocker on a UTM owned Windows PC

How to Use LaTeX to create formulas and equations in Canvas

Instructions provided for faculty to set up accessible mathematic formulas in Canvas.

Overview of Yuja Verity

Overview of Yuja Verity online proctoring system is provided along with support for students and faculty.